Privacy Policy

About this Privacy Policy

Zotabet Casino respects the privacy of its players and aims to handle personal information in a careful, transparent and secure way. This policy describes the types of information that may be collected, the reasons it may be used, how it may be protected and the rights that may be available to players. It applies to information collected through the website, account services, customer support interactions and related online activity.

Personal information means information that identifies a person or could reasonably be linked with that person. The information handled will depend on how a player uses the site and which services are available. Some information is provided directly by a player, while other information is created when an account is used or collected automatically from a device or browser.

Players should provide information that is accurate, current and complete when creating or maintaining an account. Keeping account details up to date helps with account administration, identity checks, payment processing, customer support and the prevention of unauthorised activity. If information changes, a player may contact support to ask how it can be updated.

This policy should be read together with the other terms and notices that apply to the use of Zotabet Casino. If the way information is handled changes in a material way, this policy may be updated. The latest version published on the website will describe the current approach.

Information that may be collected

A casino website typically needs several categories of information to provide account and gaming services, manage transactions and meet safety requirements. The information collected may include the following:

• Account details, such as a player’s name, date of birth, username, password, contact details, account preferences and responsible gaming settings.
• Identity and verification information, which may include copies or details from identity documents, proof of address, photographs or other information needed to confirm identity and eligibility.
• Payment and transaction records, such as deposits, withdrawals, payment method details, transaction history, account balance information and records of related checks. Full payment card details may be handled by the relevant payment provider rather than stored directly on the casino website.
• Communication records, including messages sent to customer support, information provided during an enquiry and records of actions taken to resolve an account or service issue.
• Device and technical data, such as an internet protocol address, browser type, operating system, device identifiers, language settings, time zone, general location information, pages visited and information about how the website is used.
• Cookie and similar technology data, which may record preferences, session information, security events and interactions with the website.
• Information connected with safer gambling and account protection, including activity patterns, limits, account restrictions, verification outcomes and information used to identify unusual or potentially harmful activity.

Some information may be obtained from service providers that help with identity checks, payment processing, fraud prevention, technical hosting, customer support, analytics or website security. Information may also be received when a player asks another provider to confirm a transaction or when a legal or security concern requires additional checks.

Players should avoid sending unnecessary sensitive information through ordinary messages or forms. If additional information is required for verification or account support, it should be provided only through the relevant secure process or as directed by support.

How information is used and shared

Personal information is used only for purposes connected with operating, protecting and improving the casino service, managing an account and meeting applicable obligations. Depending on the circumstances, information may be used to:

• Create, maintain and administer a player account.
• Process deposits, withdrawals and other account transactions.
• Confirm identity, age, eligibility and ownership of a payment method.
• Carry out security, anti-fraud, anti-money laundering and other integrity checks.
• Detect suspicious, unauthorised, abusive or prohibited activity and protect players, the website and other people.
• Provide customer support, respond to enquiries and keep records of account-related communications.
• Apply account controls, safer gambling measures and service restrictions where appropriate.
• Operate, maintain, troubleshoot and improve the website, its features and its security.
• Send service messages about an account, transactions, security, policy updates or important changes.
• Send marketing communications where permitted and where a player has provided the necessary permission or has not otherwise opted out.
• Meet record-keeping, reporting, legal and regulatory obligations that apply to the service.

Information may be shared with carefully selected providers that perform services on behalf of the casino. These may include payment providers, identity and verification providers, fraud and security services, technology and hosting providers, customer support services, analytics providers and professional advisers. Providers should receive only the information reasonably needed for their role and are expected to handle it securely.

Information may also be disclosed where necessary to protect the service, investigate suspected fraud or other unlawful conduct, enforce applicable terms, respond to a valid legal request or protect the rights, safety and security of players, staff or other people. Information is not intended to be sold as a commercial mailing list.

Where service providers operate in different countries, information may be processed outside Australia. Appropriate steps may be taken to support secure handling and to limit access to information to legitimate business, service, security or legal purposes.

Cookies, security and retention

Cookies and similar technologies

Zotabet Casino may use cookies and similar technologies to keep players signed in, remember settings, support security, understand website use and improve the online experience. Some cookies are necessary for the website or account features to work. Other cookies may help with preferences, performance, analytics or relevant communications.

Players can manage or remove cookies through the settings of their internet browser. Blocking or deleting certain cookies may affect how the website works, and some account or security features may not function correctly without necessary cookies. Browser settings can usually be used to accept, reject or delete cookies, although the available controls vary between browsers and devices.

Security measures

Reasonable technical and organisational measures may be used to protect personal information against loss, misuse, unauthorised access, alteration or disclosure. These measures may include access controls, account security procedures, monitoring, encryption or other safeguards appropriate to the type of information and the risks involved.

No online service can guarantee absolute security. Players should use a strong, unique password, keep login details private, sign out from shared devices and contact support promptly if they suspect that an account or payment detail has been accessed without permission.

Keeping information

Personal information is generally kept only for as long as it is needed for the purposes described in this policy, to manage an account, resolve disputes, protect the service or meet applicable obligations. When information is no longer needed, it may be securely deleted, anonymised or otherwise handled in accordance with internal procedures.

Closing an account does not always mean that every record can be deleted immediately. Some account, identity, payment, transaction, security or communication records must be kept for a period required by law or for other legitimate record-keeping purposes. After an account is closed, access and use of retained information will be limited to the reasons for which it must be kept.

Your privacy rights and how to contact us

Depending on the circumstances and applicable privacy requirements, players may have rights relating to their personal information. These rights can be subject to identity checks, legal exceptions, technical limitations and records that must be retained. A request will be considered carefully, and further information may be requested to make sure that personal information is not disclosed to the wrong person.

To exercise a privacy right or ask a question about personal information, contact support@zotabetcasino.best. Please explain the request clearly and include enough information to identify the relevant account or issue, but do not send unnecessary identity documents or payment details unless they are requested through a secure process.

• Access: ask for confirmation about whether personal information is held and, where appropriate, request a copy or explanation of the information being handled.
• Correction: ask for inaccurate, incomplete or out-of-date personal information to be corrected or updated.
• Deletion: ask for personal information to be deleted where it is no longer needed or where deletion is otherwise available. Deletion may not be possible for records that must be kept for a period required by law, used to protect the service or needed to resolve a dispute.
• Withdrawal of marketing consent: withdraw consent to marketing communications or ask for marketing messages to stop. Service and security messages about an account may still need to be sent.
• Information about handling: ask questions about the types of information used, the purposes for using it and the kinds of service providers that may receive it.

Players can also use an unsubscribe or similar option included in a marketing message where one is provided. Allowing time for preferences to update may be necessary, and a request to stop marketing will not normally affect information needed to provide the account or meet legal and security requirements.

Privacy requests are handled within a reasonable period and in line with applicable requirements. If a request cannot be completed in full, an explanation may be provided where permitted. The outcome may depend on the nature of the information, the purpose for retaining it, the need to verify identity and any legal or security restriction that applies.

If a player has concerns about how personal information has been handled, they should first contact support@zotabetcasino.best so the matter can be reviewed. This Privacy Policy may be updated from time to time to reflect changes to the website, services, information practices or applicable requirements.